When you make decisions about services, do you focus first on your library users? Do you know what perceptions your campus community – both library users and non-users – have of your library? Are you aware of CLIC member library activities focusing on their users? On October 24, CLIC’s annual conference will delve into user-focused issues, with an emphasis on recent research.
Register online now for CLIC’s Annual Conference, “Hush the Shushing! What Are Library Users Saying?” This year’s conference focusing on library users will be held on Thursday, October 24, 2013, at the John B. Davis Auditorium, Macalester College, St. Paul, Minnesota. Registration is free to CLIC members; $75.00 for non-members (includes lunch). See below for Agenda.
Our keynote presenter, Dr. Frank Cervone, will speak on “Focusing on the user: Best practices based on research.” Dr. Cervone’s prior experience includes more than 20 years of leadership in developing systems and services that have helped to advance teaching and learning in higher education environments. Some of his major areas of interest include management of information technology and information organizations; accreditation in higher education; data analysis; the effect of social networks on innovation; and the use of library and information resources for advancing teaching and learning. The author of four books in applied information technology, multiple book chapters, and numerous articles, he writes a regular column in OCLC Systems and Services on digital project management. For additional information on Dr. Cervone, see: http://www.cervone.com
Presenter Eric Forte will provide a summary of findings from the OCLC Research report “Parents, Alumni and Libraries: What our customers really believe about the library.” Eric Forte, Member Services Consultant, joined OCLC in October 2010. Most recently, Eric was Associate Dean for Library Services at Boise State University, managing public services and IT and coordinating assessment activities. Eric previously served as Economics Librarian, Reference Services Coordinator, and Head of Access Services at the University of California, Santa Barbara. Eric’s writings include Fundamentals of Government Information: Mining, Finding, Evaluating, and Using Government Resources (Neal-Schuman, 2011) and The Basic Business Library: Core Resources and Services (ABC-CLIO, 2011). Eric holds an MLIS from the University of Illinois at Urbana-Champaign, and his undergraduate degree is from the University of Texas at Austin.
Hush the Shushing! What Are Library Users Saying? Conference Agenda
Thursday, October 24, 2013, John B. Davis Auditorium, Macalester College, St. Paul, MN
8:30 a.m. – 9:00 a.m. Registration and refreshments
9:00am – 11:45 a.m. Morning Session
Keynote speaker, Dr. H. Frank Cervone, “Focusing on the user: Best practices based on research.”
Eric Forte, OCLC, “Parents, Alumni and Libraries: What our customers really believe about the library.”
11:45 – 1:00 pm Lunch
1:00 p.m. – 3:30 p.m. Afternoon Session
Panel of Library Users
Lightning Round of CLIC Libraries’ “Focus on the User” Activities
Wrap up and evaluation