Jade Erickson, St. Catherine University Library, and Kaylin Creason, Bethel University Libraries, prepared the following report on the study results. They also prepared two promotional pieces to help explain CLIC’s Courier service to our member libraries’ communities:
CLIC Courier Summary (PDF)
CLIC COURIER TRACKING PROJECT REPORT
Prepared by Jade Erickson, St. Catherine University Library, and Kaylin Creason, Bethel University Libraries
In April 2016, the CLIC Board asked the CLIC ILL group to assess the current courier system: “The project is to study CLIC’s current courier system to determine the value of twice-a-day delivery versus once-a-day delivery for ILL, circulation, and other delivery items.”
The assessment ran from July 5 to October 19.
Staff and students who prepare books for the courier were asked to fill out a slip recording the date and time of when an item was put into the bin. The slip traveled with the item. When the item was checked in at the institution that had requested it, staff and students marked the time and date the item arrived. They then entered that information into a Google Form, where all information from all institutions was gathered.
The assessment was split into two response periods: summer and fall. In the summer time period (July 5-August 21), all libraries received one bin delivery per day. In the fall time period (August 22-October 19), most libraries received two bin deliveries per day. Libraries that did not receive two bin deliveries per day in the fall include: Bethel Seminary, St. Catherine Minneapolis, St. Thomas Ireland/Law, and St. Thomas-Keffer. These four libraries have been excluded from the final report. Also missing from the final report are the complete numbers for Augsburg, as they chose not to participate fully in the assessment.
Summer (2,056 items assessed)
- • 25% of books were delivered on the same day as they were pulled
- • 47% of books were delivered one day after being pulled
- • In total, 72% of books were delivered faster than Amazon Prime
Fall (2,695 items assessed)
- • 41% of books were delivered on the same day as they were pulled
- • 48% of books were delivered one day after being pulled
- • In total, 89% of books were delivered faster than Amazon Prime
After examining the results with the CLIC ILL group and the CLIC Circulation group, both groups have determined that there is significant value of twice-a-day delivery versus once-a-day delivery for ILL, circulation, and other delivery items.
If we were to move to one delivery per day in the fall, we estimate that our speed of delivery would fall below that of the summer speed of delivery we determined in this assessment. This is due to the higher volume of books we process in the fall. A higher volume would take longer to sort and process, for both the courier and library staff.